Policies

Shipping Policy

General Shipping Information

We will usually fill your order and initiate shipping by the end of the next business day from receiving your order (including orders designated for expedited shipping). All shipping and handling charges are in U.S. dollars.

Shipping to 50 U.S. States

Unless you choose to expedite shipping, we send orders via U.S. Postal Service Priority Mail, U.S. Postal Service First Class, or UPS Ground. We reserve the right to choose the particular package delivery company in any instance in order to maintain our low, flat rate shipping charges.

Orders to Alaska and Hawaii will be shipped via the U.S. Postal Service. Please allow one week before contacting us if you've not received your purchase. All orders are shipped within the U.S. (except expedited) for $6.95.

For orders within the U.S., for $29.95 you may expedite your shipment. We will then send your order using expedited shipping by UPS or U.S. Postal Service Express Mail. Most orders are processed the next business day after ordering, including those requesting expedited shipping. While expedited shipping may make it possible to receive a package the next day, we do not offer any guaranteed next-day service.

Shipping to Canada

All orders shipped to Canada are charged a $19.95 shipping and handling charge. Shipments to Canada will be by Canada Standard mail. Our international shipping and handling charges do not reflect any duties or taxes which may need to be paid by the recipient. Please allow two weeks for delivery.

International Shipping

All orders to be shipped outside the U.S. or Canada require a $29.95 shipping and handling charge. Depending on location, orders may take several weeks to reach their destination. Shipping method will be chosen depending on destination. Our international shipping and handling charges do not reflect any duties or taxes which may need to be paid by the recipient. U.S. law prohibits our shipping to certain countries. We closely scrutinize all international orders for fraud. Because of very high rates of fraud, we do not ship to west African countries. We reserve the right not to ship to any particular international address.

Returns Policy

All returns should be sent to:
KneeShorts Clothing Company
10645 S. State Street
Sandy, Utah 84070

KneeShorts Clothing Company offers a 30-day unconditional guarantee. We cheerfully accept all returns postmarked within 30 days of the receipt date. Your shipment will include a pre-printed return label (you will need to pay postage). Items marked as "Close out" or "clearance" are the only exception.  All closeout or clearance sales are final with no exchanges or returns unless there is an error on our part. Customer bears responsibility for successful return, so you may want to consider using delivery confirmation and insurance. Please return/exchange Internet orders through the mail. Our retail stores do not have access to your Internet order information and may not be able to assist you.

If we are informed that the return is due to a manufacturer's defect or our error, we will reimburse the customer for the return shipping costs up to the amount of the initial shipping charges paid by the customer for the order.

If you choose to return for a refund any part of your order for any reason other than a manufacturer's defect, your refund will not include your initial shipping charges. 

Any returns not in accordance with this return policy are subject to a $7.95 restocking fee per pair.  You will not be charged a restocking fee for merchandise exchanges, nor will you be charged shipping costs to ship the new merchandise to you.

While we have attempted to give you as much accurate information as possible in our size charts, we cannot guarantee a proper fit based on the charts. Reliance on the charts does not entitle you to a refund contrary to the policies stated here.

Privacy Policy

KneeShorts Clothing Company values its customer’s privacy. We will not disclose, sell, rent, or loan any information about you to any third party. We collect customer information to be able to process your order, improve your shopping experience and to communicate with you about our products and promotions. KneeShorts Clothing Company recognizes that it must maintain and use customer information responsibly. If you have any questions about our privacy policy, please contact us at 1-866-KSHORTS (574-6787), e-mail us, or write us at 10665 S. State Street,
Sandy, Utah 84070.

Security Policy

Our retail store uses Secure Sockets Layer (SSL) technology to protect the security of your online order information. This is state-of-the-art encryption software that ensures that your credit card and personal information is encrypted, safe, and secure.  

The on-line ordering page is a secure page. To test the security, look for a closed lock or unbroken key at either the bottom left or bottom right corners of the page. The location depends on your browser. You can also tell when you are in a secure area because the URL line of your browser changes from "http" to "https".

Do not send your credit card number in an e-mail to us. E-mail is not encrypted and is not a secure method for sending this information.

Sales Tax Policy

KneeShorts Clothing Company collects sales tax from customers located in Utah. We believe we are required to collect sales tax in this state because we have retail store locations in Utah. We do not believe we are required to collect sales tax in any other jurisdiction because we do not maintain physical business operations in any other location. You will be asked for your ship-to zip code when ordering. If that zip/postal code is inside of Utah, you will be charged sales tax, and that will be remitted to the state of Utah.

Sales Announcements

We do not announce sales prices or special deals in advance since, in many instances, we announce those deals and prices as soon as we make the decision. Also, we do not apply sales prices or special deals retroactively. If you recently purchased an item that is now on sale, you can take comfort in knowing that you have been able to enjoy the product sooner than the person who buys it later. Of course, if it makes sense in your situation, you are free to return your recently purchased item according to our return policies and reorder at the sale price.

Product Colors and Availability

Occasionally we are out of a size/color combination for a particular product. We strive to update availability on our product pages by listing those color/size combinations not available (please note we do not ship back orders). However, our combination of drop down menus makes it possible for a customer to inadvertantly order items listed as not available. If a customer orders an item that is listed as not available, our policy is to send a similar color (if available) so that the customer does not miss out entirely!

Color swatches shown on the product page are approximate. Product purchased may differ somewhat because of variations in computer displays and fabric variations not under our control.

Sizing

Buying clothing online can be tricky and involves an element of risk. Getting proper fit through the mail is a trial-and-error process. No specific industry standards exist for sizing (especially for ladies' sizes). What size you may wear in another brand or from another store may or may not be equivalent to KneeShorts' sizing. In addition, due to the mass production processes involved in making clothing and the fact that KneeShorts uses a variety of manufacturers, there is no guarantee of consistent sizing from style-to-style and even within the same style.

While our return and exchange rate for all our customers is only 10-15%, some customers may become frustrated by trying to get the best size for each of the styles ordered - especially since this trial-and-error process may cost additional amounts for postage. We attempt to give generalized fitting information in our size charts, but there is no guarantee that a particular pair of shorts will be the same measurements as the size chart. We do not guarantee sizing and do not refund postage if a pair of shorts does not fit.

While we greatly appreciate your business, if you are not comfortable with the risks involved in attempting to find your correct size, we suggest that buying through the mail may not be something you want to do.